Kzt Desk · part of KztOne
Complaints and requests from WhatsApp, email and chat become tickets that never get lost.
Kzt Desk turns every message from WhatsApp, Instagram, email and your website chat into a ticket with a priority and an owner. The support agent sorts tickets, drafts replies from your knowledge base and escalates the ones that need a person.
- 20 tickets a month
- 1 agent
- WhatsApp, email and chat in one inbox
- AI suggested replies with your welcome credits
No card needed. Works on WhatsApp. Prices in NGN.
Your AI staff in Desk
Ticket sorter
Reads each new ticket and sets its type, priority and owner.
Reply drafter
Drafts an answer from your knowledge base for the agent to send.
Escalation watch
Flags tickets about to miss their response time and tells the manager.
Agents draft and recommend; anything that sends money or messages waits for your yes. Every action is logged.
What Kzt Desk does
Everything below is included from the free plan up, with limits that grow with your plan.
Helpdesk
Complaints and requests become tickets that never get lost.
- · Tickets from WhatsApp, email and chat
- · Priorities and response times
- · AI suggested replies
- · Customer satisfaction ratings
Live chat
A chat bubble for your website, answered by AI or your team.
- · Website chat widget
- · AI answers from your knowledge
- · Hand over to a person
- · Chats in the same inbox
Bookings
Let customers book appointments online, with reminders on WhatsApp.
- · Public booking page
- · Staff availability
- · Deposits with Paystack
- · WhatsApp reminders
Customer portal
Customers see their orders, invoices and tickets, and pay online.
- · Login by WhatsApp or email code
- · Invoices and pay now
- · Order tracking
- · Open and follow tickets
Inbox
Every customer conversation in one place: WhatsApp, Instagram, Facebook, TikTok, email and live chat.
- · WhatsApp, Instagram, Facebook, TikTok, email and website chat together
- · AI replies and handover to a person
- · Assign, note and follow up
- · Turn a message into an order, ticket or lead
Contacts
One record per customer with every call, message, order, invoice and file.
- · Unified customer profile and timeline
- · Companies and contacts
- · Calls, emails, meetings and messages logged
- · Documents and contracts on the record
Reports
Sales, marketing, stock, money and team performance, connected.
- · Cross-department reports
- · Marketing spend to profit
- · Scheduled reports by email or WhatsApp
- · Export to Excel
Kzt Desk pricing
Start free. Pay only when you grow: Starter $11, Growth $50, Business $150 a month, shown in NGN. Or get every Kzt app in one KztOne plan.
Prices shown in NGN. Billed through Paystack.
Free
Learn the app at no cost
₦0/month
30 days of every feature, then free with the basics
- 20 tickets a month
- 1 agent
- WhatsApp, email and chat in one inbox
- AI suggested replies with your welcome credits
Starter
For small businesses leaving spreadsheets and notebooks
₦16,500/month
- 300 tickets a month
- Up to 3 agents
- Response-time targets
- 110 credits of each kind a month
Growth
For businesses with staff, several workflows and more volume
₦75,000/month
- 2,000 tickets a month
- Up to 10 agents
- Ticket classification and reply agents
- 550 credits of each kind a month
Business
For established companies that want automation, agents and controls
₦225,000/month
- Unlimited tickets
- Customer portal
- Escalation and resolution agents
- 2,000 credits of each kind a month
Want everything? See the KztOne plans — one subscription, every Kzt app, never charged twice.
Works with the other Kzt apps
Same customers, invoices and stock underneath. Open another app whenever you need it, with the same login.
Kzt Desk: questions people ask
- Is Kzt Desk free?
- Yes. You get 30 days of every feature, then a free plan with 20 tickets a month and 1 agent. Paid plans start at $11 a month, shown in your own currency.
- Do I need the whole of KztOne to use Kzt Desk?
- No. Kzt Desk works on its own at desk.kztone.com. If you later open another Kzt app with the same login, your records are already there: one account, one wallet, every app.
- Does it work on WhatsApp?
- Yes. KztOne is WhatsApp-first: customers keep messaging the number they already know, and the app sends invoices, reminders and updates there, with your approval.
- What are credits?
- AI, WhatsApp, SMS and email each have their own credits. Your plan gives you a monthly allowance of each; you can buy more any time, and they never mix. Every new account starts with 50 AI credits and 10 of each messaging credit.
- Is my data safe, and can I leave?
- Your data is yours. Export it as CSV or Excel at any time. Every workspace is isolated at the database level, and payments go through Paystack, Flutterwave or Stripe — KztOne never stores card numbers.