Operations & ERP · Order Management
Every order, from every channel, in one queue
Website orders arrive through the WooCommerce connector, WhatsApp orders are created from the inbox and walk-in sales are entered by staff. They all follow the same stages and the same stock rules.
- Included in
- Free plan and above
- Status
- Available now
- Module
- Operations & ERP
- Trial
- Included in the 7-day trial
One fulfilment queue
Orders move through explicit stages: pending, confirmed, processing, shipped, out for delivery, delivered, completed. Cancelled, returned and failed are terminal states with their own stock behaviour. A stale update from a website can never reopen a completed order.
- Filter by stage, channel, location or assignee
- Bulk stage updates for busy days
- Stage transitions that reserve, reduce or restore stock
Customers know where their order is
Each stage change can notify the customer by email or WhatsApp with carrier, tracking reference and ETA. The order timeline records every update, who made it and when.
- Automatic order confirmation and delivery updates
- Carrier, tracking number and ETA per order
- Customer portal to check order status (Business and above)
Returns and refunds done properly
A return creates a return movement that restores stock, and a refund creates a negative payment linked to the original. Reports show return rates by product so you can fix the cause.
- Partial and full returns with reasons
- Refunds linked to the original payment
- Return rate by product and channel
What you get
- No missed orders
- Every channel lands in the same queue with the same alerts.
- Fewer 'where is my order' calls
- Customers get updates automatically.
- Clean stock
- Fulfilment, cancellations and returns all move the same ledger.
Questions
- Which sales channels can send orders into KztOne?
- WooCommerce is available now; Shopify is coming soon. Orders can also be created from WhatsApp conversations, from the POS (coming soon), by API, or manually by staff.
- Can I update the WooCommerce order status from KztOne?
- Yes. When you choose outbound status sync for orders, stage changes in KztOne update the order status on your website.
- Does the customer get a WhatsApp message when the order ships?
- If WhatsApp Mark is set up and the customer has opted in, the Order confirmation and delivery update workflows send messages from your business number.
- Which KztOne plan includes order management?
- Order Management is included in every plan, including Free. Every new workspace gets a 7-day trial of the full platform, so you can try it before choosing a plan.
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See it with your own data
Create a workspace, import your records and try every feature free for 7 days.