CRM & sales · Customer Support Tickets
Every complaint has an owner, a deadline and a history
Support requests become tickets on the customer's record. Staff work them from a queue, customers get updates on WhatsApp or email, and managers see response and resolution times.
- Included in
- Starter and above
- Status
- Available now
- Module
- CRM & sales
- Trial
- Included in the 7-day trial
Tickets from every channel
A WhatsApp conversation can be turned into a ticket in one click, or automatically when the AI detects a complaint. Email and the customer portal create tickets too.
- WhatsApp to ticket in one click
- AI classification of complaints (Growth and above)
- Customer portal requests (Business and above)
A queue that keeps promises
Priorities, categories, assignment rules and response targets. Tickets approaching their target are escalated to a manager.
- Priorities and categories
- Assignment by category or round-robin
- Escalation on breach
Connected to orders and invoices
A ticket about an order shows the order; a refund agreed in a ticket can be requested for approval from the same screen.
- Link to order, invoice or product
- Refund and replacement requests with approval
- Customer satisfaction rating on close
What you get
- Nothing ignored
- Every request is tracked until it is resolved.
- Faster answers
- Context and quick replies cut handling time.
- Learning
- Categories and ratings show what to fix in the business.
Questions
- Can the AI answer support questions on WhatsApp?
- Yes. With auto-reply enabled, the AI answers from your knowledge base and business profile, and hands over to staff when it is unsure or the customer asks for a person.
- Do I need a separate help desk tool?
- No. Tickets are part of KztOne's CRM, so support history, orders and invoices are on the same customer record.
- Can customers see their tickets?
- Yes, in the customer portal on Business and above, or through WhatsApp updates on any plan with WhatsApp Mark.
- Which KztOne plan includes customer support tickets?
- Customer Support Tickets is included in the Starter plan and above. Every new workspace gets a 7-day trial of the full platform, so you can try it before choosing a plan.
Related
WhatsApp Inbox & AI Auto-Reply
Give your whole team one WhatsApp inbox on your business number. Assign chats, use quick replies, and let an AI trained on your business answer questions.
Customer & Supplier Portals
Give customers a self-service page for orders, invoices, payments and support, and suppliers a page to confirm purchase orders. Business plan and above.
Customer Interaction Tracking
Log calls, meetings, emails and WhatsApp messages against contacts and deals, automatically where possible, so anyone on the team can pick up a conversation.
See it with your own data
Create a workspace, import your records and try every feature free for 7 days.